How to
order
Order
Online
Our online store uses a
shopping cart system protected by secure SSL encryption.
Order by fax or
mail:
Fax your order and
credit card details to:
02 4997 0199 (International 61 2 4997 0199)
or Mail to:
NTP Health Products,
P. O. Box 34, Tea Gardens NSW 2324 Australia
PAYMENT
TERMS
Acceptable forms of payment include CHEQUE or MONEY ORDER
and we also accept payments via credit card - MASTERCARD,
VISA or AMERICAN EXPRESS cards only. Your credit card
will be charged at the time of shipping.
All prices are in
Australian Dollars ($AUD)
SHIPPING
We ship via Australia Post, receipted delivery. There is
a $5.50 charge per order for post if ordering within
Australia when ordering through our website.
Please let us know if
you ever experience any problems with your order. If you
receive anything that you are not happy with or if you
find any goods missing, then let us know on receipt of
the order and we will rectify the problem.
RETURN
POLICY
We offer a conditional
30-day money back guarantee for Honeybee Gardens
products, however we do charge an administrative fee. Why
an administrative fee? They become necessary in order for
us to keep our costs and prices down. A majority of
customers never return items. When items are returned,
they cannot be resold. If not paid by those who returned
them, the additional costs have to be "shared" by others,
which we believe is unfair. We choose to keep our prices
down by charging an administrative fee for non-defective,
non-fault returns. We try to keep the administrative fee
as low as possible and in line with the cost associated
with the return. Therefore, we have devised the following
rules to determine the administrative fee:
Non-Refundable
Items
The following items are
not refundable even if returned within the time
limits:
- Shipping
charge
- Any items that are
defaced or physically damaged by end-users. We reserve
the right to check the conditions of the returned
items before issuing a refund.
- Clearance items
that are marked as non-refundable.
Items with 0%
Administrative Fee
No administrative fee
for items that are returned due to our shipping error or
shipping damage. We reserve the right to confirm the
error. A Discrepancy Report or Shipping Damage Report
must be filed within 30 days.
An administrative fee
is applicable whenever the return is due to "Wrong
item/colour ordered," "Customer does not like the
product," or "Allergy to product" (we list all product
ingredients).
We charge a 15%
administrative fee for applicable products returned
within 30 days.
Disclaimer
People can be allergic
to anything. We recommend that you patch test* your skin
the first time you use any of our products. If any
adverse reaction occurs, discontinue use immediately. Our
body care products are for external use only. No medical
claims are implied in this catalogue, and the information
herein is not intended be used for self diagnosis or self
treatment of any condition.
*Patch Test?
It's always a good idea
to test your skin to check for a reaction from any new
products that you are going to use on your skin. Apply a
small amount of the new product to clean skin on the
inside of your elbow. Cover with a bandage and leave for
24 hours. If a rash or redness appears, do not use this
product. If any of our products get into your eyes, flush
with water immediately. If any irritation occurs, consult
a physician immediately. Do not take any products
internally.
more
info