How to order

Order Online

Our online store uses a shopping cart system protected by secure SSL encryption.

Order by fax or mail:

Fax your order and credit card details to:
02 4997 0199 (International 61 2 4997 0199)

or Mail to:
NTP Health Products,
P. O. Box 34, Tea Gardens NSW 2324 Australia

PAYMENT TERMS
Acceptable forms of payment include CHEQUE or MONEY ORDER and we also accept payments via credit card - MASTERCARD, VISA or AMERICAN EXPRESS cards only. Your credit card will be charged at the time of shipping.

All prices are in Australian Dollars ($AUD)

SHIPPING
We ship via Australia Post, receipted delivery. There is a $5.50 charge per order for post if ordering within Australia when ordering through our website.

Please let us know if you ever experience any problems with your order. If you receive anything that you are not happy with or if you find any goods missing, then let us know on receipt of the order and we will rectify the problem.

RETURN POLICY

We offer a conditional 30-day money back guarantee for Honeybee Gardens products, however we do charge an administrative fee. Why an administrative fee? They become necessary in order for us to keep our costs and prices down. A majority of customers never return items. When items are returned, they cannot be resold. If not paid by those who returned them, the additional costs have to be "shared" by others, which we believe is unfair. We choose to keep our prices down by charging an administrative fee for non-defective, non-fault returns. We try to keep the administrative fee as low as possible and in line with the cost associated with the return. Therefore, we have devised the following rules to determine the administrative fee:

Non-Refundable Items

The following items are not refundable even if returned within the time limits:

- Shipping charge

- Any items that are defaced or physically damaged by end-users. We reserve the right to check the conditions of the returned items before issuing a refund.

- Clearance items that are marked as non-refundable.

Items with 0% Administrative Fee

No administrative fee for items that are returned due to our shipping error or shipping damage. We reserve the right to confirm the error. A Discrepancy Report or Shipping Damage Report must be filed within 30 days.

An administrative fee is applicable whenever the return is due to "Wrong item/colour ordered," "Customer does not like the product," or "Allergy to product" (we list all product ingredients).

We charge a 15% administrative fee for applicable products returned within 30 days.

 

Disclaimer

People can be allergic to anything. We recommend that you patch test* your skin the first time you use any of our products. If any adverse reaction occurs, discontinue use immediately. Our body care products are for external use only. No medical claims are implied in this catalogue, and the information herein is not intended be used for self diagnosis or self treatment of any condition.

*Patch Test?

It's always a good idea to test your skin to check for a reaction from any new products that you are going to use on your skin. Apply a small amount of the new product to clean skin on the inside of your elbow. Cover with a bandage and leave for 24 hours. If a rash or redness appears, do not use this product. If any of our products get into your eyes, flush with water immediately. If any irritation occurs, consult a physician immediately. Do not take any products internally.

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